Refund Policy

No Refund Policy for Digital Products

Due to the nature of digital products, which are delivered instantly and cannot be "returned" once accessed, all sales are generally final and non-refundable.

By completing your purchase, you acknowledge that digital products (eBooks, coding notes, interview kits) are delivered immediately upon payment and cannot be returned in the traditional sense.

Exceptions - Refund Eligibility

Refunds may be issued in the following specific circumstances:

Technical Issues

If you experience technical problems preventing download or access to your purchased product, and our support team cannot resolve the issue within 7 days

Duplicate Purchase

If you accidentally purchase the same product twice, we will refund the duplicate transaction

Payment Errors

If you were charged incorrectly due to technical or payment gateway errors

Defective Products

If the digital file is corrupted, incomplete, missing critical content, or substantially different from the product description

Non-Delivery

If you did not receive the download link or access to the product after successful payment

Non-Refundable Situations

Refunds will not be issued in the following cases:

Change of Mind

Personal decisions or buyer's remorse after accessing the product

Mismatched Expectations

If the content does not meet your subjective expectations but matches the product description

Skill Level

If you find the content too basic or too advanced for your current knowledge level

Downloaded Products

Once you have successfully downloaded and accessed the digital files

Promotional Sales

Products purchased at discounted rates during promotional periods (90% off sales) are final and non-refundable

Account Issues

Problems arising from sharing account credentials or unauthorized access by third parties

Refund Request Process

To request a refund under eligible circumstances, follow these steps:

5-Step Refund Request Process

1

Contact Support

Email refunds@coderstar.in within 7 days of purchase with your order number and detailed explanation of the issue

2

Provide Evidence

Include screenshots, error messages, or other documentation supporting your refund request

3

Troubleshooting

Our support team may attempt to resolve technical issues before processing a refund

4

Review Period

Refund requests will be reviewed within 5-7 business days

5

Decision Notification

You will receive an email confirming approval or denial of your refund request with detailed reasoning

Refund Processing Timeline

Once approved, refunds will be processed according to Indian payment regulations:

                    Digital Payments: Refunds for UPI, credit card, debit card, and net banking
                            transactions will be initiated within 5-7 business days of approval
Payment Gateway Processing: Depending on your bank or payment provider,
                            refunds may take an additional 5-10 business days to reflect in your account
Original Payment Method: Refunds will be credited to the original payment
                            method used during purchase

                

Partial Refunds

For bundle purchases, partial refunds are not available. If you purchase a bundle containing multiple products and experience issues with only one item, we will provide replacement files or technical support rather than partial refunds.

Chargebacks and Disputes

If you initiate a chargeback or payment dispute without contacting us first, your account will be suspended, and access to all purchased products will be revoked pending resolution.

We encourage you to contact our support team before involving your bank or payment provider to resolve issues amicably.

Consumer Rights Under Indian Law

Your Rights: Your statutory rights under the Consumer Protection Act, 2019, including the right to seek redressal for defective products, unfair trade practices, or service deficiencies, are not limited by this policy. You may file complaints with the District Consumer Disputes Redressal Commission if you believe your consumer rights have been violated.

Policy Modifications

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website at coderstar.in with an updated date. Your continued use of our services constitutes acceptance of the revised policy.